Frequently Asked Questions

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Current Clients

Q: How can I edit a current job posting?

A: Clients should login using their username and password by clicking on the "Log In" button on the Academic Keys homepage or any of our discipline-specific pages. Then select "My Account" in the upper right hand corner. From there you have the option to edit, extend, or delete your existing job announcements, as well as add new announcements.

Q: We have a job announcement posted, but the position has been filled. How do we get the posting removed?

A: To delete an existing posting, you merely login to your account as if you were posting or editing a job.

Once logged in, you will see all of the active jobs that you have posted. One of the options for each job, is to delete the corresponding job. Just click on the appropriate button to delete that job.

Q: How will I be billed for posting job announcements and what forms of payment does accept?

A: After your announcement is posted, the client accounts department of will send the invoice to the client's contact person. The invoice can be paid with a purchase order and check. We also accept American Express, Discover, MasterCard and Visa. If you wish to pay by credit card, please call during normal business hours with your invoice number and credit card information.

Q: How do I browse potential applicants who have submitted their resumes to

A: From the "EMPLOYERS" pull-down menu at the top of any page, select "Info for Employers". Under "Employer Tools" select "Search Resumes". Once you've selected a discipline to search within, you'll be prompted to log in using your client Username and Password. This is the same Username and Password that you use to post jobs. Once you have logged in, you can search for applicants according to your specific criteria.

Q: How do I change my Username or Password?

A: After logging into your account, select "My Account" in the upper right hand corner. Then you'll see links to "My Password" and "My Username" on the right side of the page. Any changes made will become effective immediately.

Q: I forgot my username and/or password. How to I get it?

A: If you forgot your password only, please proceed to the forgotten password page, and enter your username or email address.

If you have forgotten your username, please email us or call us at (860) 429-0218, and we would be happy to reset your password and retrieve your username.